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FAQ
Packaging Printing FAQ for Liyantian

Files FAQ

1.How to Design Your Artwork?

If you need assistance with your design, consider hiring an online designer or use online design tools like Canva or other graphic design software. These tools can help you create professional-looking designs tailored to your needs.

2.What Can Our Design Team Do for You?

While our designers do not create designs from scratch, they are here to assist in the following ways:

  • Crafting the outline of your artwork.
  • Adding bleed to your artwork for print perfection.
  • Small change for you artwork.
3.Acceptable File Formats for Printing

We accept a variety of file formats to accommodate your printing needs:

  • PDF
  • AI(Adobe Illustrator)
  • CDR (CorelDRAW)
  • PSD (Adobe Photoshop)
  • JPG or PNG(High-resolution, at least 300 dpi)
4.Printing Proof Confirmation

Before proceeding with the printing process, we ensure to send you a printing proof. This step is crucial for verifying the accuracy of the print size, color details, and overall design. Your approval is need

General FAQ

1.Are We a Manufacturer or a Trading Company?

We are proud to be a 100% manufacturer, owning and operating our own printing factory. This ensures direct control over the quality and production of your printing needs.

2.Location of Our Factory

Our factory is conveniently located in the eastern region of Guangzhou. It is approximately a one-hour journey from the nearest airport or the East Train Station, making it accessible for visits and deliveries.

3.Turnaround Time for Orders

The completion time for orders typically ranges between 5 to 12 working days. This time frame ensures that we maintain our standard of quality while meeting your deadlines.

4.Can I pay extra for a fast turnaround?

Depond on your order is small and simple ,if yes,we can make fast for  you in 3 days,if not ,cannot be more fast.

5.Information Required for a Quotation

To provide you with an accurate quotation, we require the following details:

  • Artwork design
  • Size specifications
  • Material preference
  • Quantity of the order
  • Destination for delivery
6.Choosing the Right Material for Label &Sticker Printing

Selecting the appropriate material for your label or sticker printing is crucial. We offer personalized recommendations based on your specific requirements to ensure optimal results for your product.

Shipping FAQ

1.Where Do You Ship?

We ship worldwide. No matter where you are, you can receive our products.

2.What Shipping Methods Are Available?

We offer a variety of shipping options to meet different needs, including express,  freight shipping and sea shipping.

3.How Long Will It Take To Get My Package?

The shipping time varies depending on your location and the chosen shipping method. Generally, it takes between 3-7 days for express shipping and 7-14 days for freight shipping,15-45 days for sea shipping.

4.How Can I Track My Order?

Once your order is online order, you can check the shipping information from line. If order outline,we will provide you with a tracking number. You can use this number to track your shipment’s progress online.

5.Are There Any Shipping Restrictions?

Some products may have shipping restrictions due to their size, weight, or the nature of the product. We will inform you of any such restrictions during the ordering process.

6.What About Customs, Duties, and Taxes?

The recipient is responsible for all customs, duties, and taxes applicable in their country. We recommend that you check with your local customs office for more information.

7.What If My Order Is Damaged In Transit?

If your order is damaged in transit, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

8.Can I Change My Shipping Address?

You can change your shipping address before the order is dispatched. Please contact us as soon as possible to update your details.

9.Do You Offer Expedited Shipping?

Yes, we offer expedited shipping for an additional fee. Please contact us for more details and to check if your order qualifies for expedited shipping.

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